Care Compliments

Dr. Kaldas(Link opens in new window) is the one who diagnosed I had PMR, polymyalgia rheumatic four years ago. Under her care, my PMR was under control in a month and has not had relapse. She is very knowledgeable, caring, trustable, open and easy to communicate. I am very happy to have such a great doctor who really takes care of patients.

By: John L.

I needed to get a copy of an MRI scan that had been done months before and miles away, at the facility in Santa Clarita. I came into Radiology at UCLA Health Encino(Link opens in new window) and was quickly greeted, given a simple form to fill out, and received a CD with the scan and data within 15 minutes. I didn't have to pay anything.

By: Alexander Z.

Thank you.

By: Gev Y.

We had excellent service by someone at the front desk at the imaging center at UCLA/Ronald Reagan Imaging Center, 200 Medical Plaza, Ste. B170, and I wanted to share it with you.

I brought my 3 year old daughter (almost 4 years old) with me to my mammogram appointment, and the lady at the front desk (maybe an Office Manager?), Dina Guereca, was so kind and helpful that my daughter took an immediate liking to her. My usually-shy daughter struck up a conversation with Dina and decided to play a game where she pretended to run a restaurant and make food for Dina. Not only was Dina kind, considerate, and listened well to the little girl, but she played along and actually "ordered food." Dina asked questions and put a lot of effort into playing and choosing food, and she didn't condescend or ignore the requests to play. When she had to help other clients, it was a great opportunity for me to teach my daughter how to wait until someone wasn't busy to continue talking to them, and it worked really well, as Dina continued to play with her, rewarding the good waiting behavior. My daughter was so taken with Dina and excited to play with her that she wanted to do it right. This also helped my normally shy daughter to talk to some of the other clients present when Dina was assisting others, and I was so delighted to see my daughter open up. The smiles on the other clients' faces and their questions and volunteering to "order food" too were magical, and Dina's willingness to play along and encourage my daughter to talk helped brighten everyone's otherwise probably-not-fun wait for mammograms.

When we came out of the appointment, I wanted to thank Dina, but it turned out she was down the hall. As I found her, she was printing up a little treat for my daughter, a "Cooking Certificate" to thank her for all the wonderful "cooking." Dina had already gone above and beyond great customer service, giving my daughter attention and treating us both like important customers, and then she went even further. My daughter loved it, and I loved it.

I really appreciate the great customer service. We generally get pretty good customer service at UCLA, but Dina went way above and beyond in her cheerful, wonderful efforts to talk to her customers. Even routine mammograms can be a little scary, but I've never been more at ease during a medical test. Please deeply thank Dina for us. I'm glad she's there to make everyone's experience great and especially for the clients who might be facing mammograms for cancer followups. Thank you, Dina! Your work at UCLA Health is excellent, and you are really making a difference in people's lives there!

By: SMS S.

Care Partner Irene provided exceptional care to my mom. She anticipates needs. I appreciate the extra effort she made to help make my mom more comfortable.

By: Gay M.

Everyone from check-in to discharge was professional, kind and helpful. Longest interaction was with Melissa J. Smith, RN. Despite a full recovery room to care for she was exceptionally attentive, patient and caring. I give Melissa, Dr. Nordstrom(Link opens in new window) and all related faculty and staff a 10! Thank you!

By: Luz A.

Very kind and attentive'! Thank you for making my stay comfortable

By: Andrea B.

Today was very busy in outpatient surgery due to Memorial Day the day prior. All those working at Maddie's room today were well-organized, courteous, and accessible. They kept us informed and I could not be more pleased with their service! Thank you!

By: Aliza F.

I would like to thank Medina for her care, support and help in taking great care of me during my hospital stay. Great experience at UCLA. Thank you.

By: Jacqueline H.

Ashleigh is an angel personified! No request is too great or too small! She always gets the job done and she is always happy to help! Ashleigh's smile lights up a room and it shines bright right through the phone, as she couldn't possibly be more sincere! I am forever grateful to her for who she is and for all that she does!

By: Lori G.

I've been going to Dr. Hascall(Link opens in new window) for about 3 or 4 years. He's an exceptional physician. He always does a thorough exam and is sure to address all your questions and concerns. He has a great beside manner, a sense of humor when appropriate, and does not rush you. He also takes time to talk to you about how your lifestyle choices may impact your health. I thought consistently excellent care should be acknowledged.

By: Michael H.

Throughout my 19 years spent at Ronald Reagan, Ani is the absolute best nurse I have ever had in the office. She is inspiring, hard-working, motivational, and displays everything a nurse should be. During only an hour visit, she left a very positive mark behind with me, and I am so thankful I had the chance to meet her during my visit!

By: Berkeley D.

Hello, I had an endoscopy done by Dr.Sassi(Link opens in new window) at an appointment. I would like to thank the doctor, nurses and other staff who helped me through the procedure. The people working there were kind, friendly and answered my many questions. They respected my modesty considerations and one even gave me extra warm blanket as I was very cold. I am sorry I don't know everyone's name or role. But I offer my gratitude to the team who were very kind to me that day when I was in a vulnerable state. Thank you!

By: Divya B.

Complicated Hernia Repair Surgery on June 3rd, by the best doctor...David C. Chen(Link opens in new window) and his team. Ended up in recovery and then moved to Bed 17 for the night....not a real room unfortunately. I was miserable, as expected, but a bright light came to ease my discomfort...Chelsey Kloeppel. She was truly concerned about ME and about my comfort and my recovery. When you try and teach staff about compassion and respect and true focused care....use Chelsey as your model.
Thank you, for Her

Tom M
UCLA Health System member

By: Thomas M.

I went on Sunday, June 9th for a 10:00am appointment. I did not get the technician's name but he was very helpful and kind. Prior to the test, he made sure I knew what was going to occur during the test. Prior to the test, when I was being prepped, he made sure that I was comfortable on the machine. He even made multiple changes when I wanted them. During the test, he was constantly making sure that I was okay and comfortable. He made the whole experience better.

By: James Y.

Dr. Justine Korolyov(Link opens in new window) is an amazing caring Dr. she really listens to you and genuinely wants to help you . I would 100% recommend her to anyone and I've been working in the medical field for 20 years . All the staff in the office is kind and helpful very pleasant experience going into the Dr. office .

By: Andrea B.

Nurse Nightingale was a wonderful

By: Paula T.

Robotic-Assisted Retroperitoneal Lymph Node Dissection Success Story
As a wife, no one wants to hear the word cancer when talking about your husband. Last May I found myself in that situation. I am so thankful we found Dr. Litwin and his team of doctors. From the YouTube educational videos, to the office visits, surgery and after care, I always felt my husband's health was in the hands of a very capable and caring team. I wouldn't have changed a thing with our experience. I highly recommend Dr. Litwin and will be forever grateful to him for saving my husband.

By: Meghan L.