Care Extender Resources

Care Extender Staff Reference Guide(Link is external) (Link opens in new window)

Please reference the Meet the Staff page for names and email addresses of current staff members. This document includes general duties of each Special Programs Coordinator. For questions on items not listed here or not related to your department that can be addressed by your Department Coordinator, please contact us at CEP@mednet.ucla.edu.

Policies & Procedures(Link downloads document) (Link opens in new window)

This document serves as quick reference of program policies and procedures. For a more detailed guide, please reference the training manual posted on the website. The most recent manual can always be requested from the Training Coordinators.

Samaritan Volunteer Guide(Link downloads document) (Link opens in new window)

This document serves as a guide to understand the full functionality of utilizing your volunteer profile.

Joint Commission(Link downloads document) (Link opens in new window)

A reference document for important policies and procedures to be aware in the event you are approached by a Joint Commission surveyor.

Bedside iPad Application(Link downloads document) (Link opens in new window)

This document includes information for assisting patients with navigating the Bedside iPad application.

Fall Prevention(Link downloads document) (Link opens in new window)

This document includes things to remember when it comes to fall prevention for patients in the hospital.

HIPAA & Social Media Awareness(Link downloads document) (Link opens in new window)

This document includes important notes to remember when it comes to HIPAA, patient privacy, and social media policies.

Infection Control(Link downloads document) (Link opens in new window)

A reference document for understanding and implementing the standard precautions and the function and order of putting on/taking off personal protective equipment as needed.

Safe Patient Handling(Link downloads document) (Link opens in new window)

Overview of proper infection control of safe patient handling equipment, assessment of patients, and how to use equipment.

Safe Patient Handling Equipment Demonstration Links(Link downloads document) (Link opens in new window)

This document includes links to videos demonstrating how to use the equipment covered in safe patient handling training.

Care Extender Duties(Link downloads document) (Link opens in new window)

This document contains a general overview of tasks you may complete while on your shifts. This is not a comprehensive list and additional duties may be assigned depending on your department. Be proactive in getting involved on the floor; the more proactive and enthusiastic you are, the more staff is willing to reach out to you for help.

Department Unit Phone Use(Link downloads document) (Link opens in new window)

This document includes instructions on the proper way to answer phones in your department unit as well as a reference on learning to use the unit phones.

Important Areas to Know - RR(Link downloads document) (Link opens in new window) and Important Areas to Know - SM(Link downloads document) (Link opens in new window)

Includes most visited areas by Care Extenders, particularly greeters, while volunteering.

Hospital Map - RR(Link downloads document) (Link opens in new window) and Hospital Map - SM(Link downloads document) (Link opens in new window)

Includes floor layout of each hospital.

Wayfinding Guide - SM(Link downloads document) (Link opens in new window)

Includes descriptions of most important areas and notes for greeters.